Betting Rules

These rules apply to bets placed through Highway Casino, together with the website Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules shown for a particular game, event or promotion. If a product-specific rule conflicts with a general rule, the product-specific rule will usually apply to that product. You should read the relevant information before placing a bet.

Highway Casino may update, amend or replace these rules from time to time. The version available on the website at the time a bet is placed will generally apply to that bet, unless the law requires another approach. It is your responsibility to check the current rules and understand how they affect your play.

Bets must be placed through the approved website or another authorised channel. A bet is not valid unless it is accepted and recorded by the betting system. A message, selection or request that has not been accepted is not a confirmed bet. Your account history, bet slip or other transaction record may be used to confirm the details of an accepted bet.

• You must follow all applicable laws and these rules when using the service.
• You must provide accurate and current information when opening and using an account.
• You must not use another person's account, payment method or identity.
• You must not interfere with the website, betting system or outcome of a game or event.
• You must not place bets for a person who is not permitted to gamble.
• Highway Casino may refuse, suspend, cancel or review activity where required by law, these rules, security procedures or responsible gambling controls.

You should keep a copy of the rules and transaction information that applies to your bets. If you are unsure about a condition, do not place the bet until you have reviewed the relevant product information or obtained clarification through the available support channel.

Before confirming a bet, check the selection, odds or game information, stake, possible return and any conditions shown on the bet slip or game screen. By confirming the bet, you acknowledge that the details displayed are correct. Once accepted, a bet generally cannot be changed, cancelled or withdrawn at your request unless the applicable rules provide for it.

A bet is normally accepted only when the system confirms acceptance. A bet may be rejected, delayed or referred for review because of a technical issue, unavailable market, incorrect information, risk controls, account restrictions or another valid reason. If the system shows changing odds or terms, you may be asked to accept the updated information before the bet is placed.

Common bet requirements

• A minimum or maximum stake may apply to a product, market, game, account or transaction.
• The stake must be available in your account at the time the bet is accepted.
• A bet may be subject to displayed odds, paytable information, game rules or event conditions.
• Some selections may be unavailable after a market or game has started, or when relevant information changes.
• Multiple bets, linked selections and combination bets may have additional conditions.
• Promotional or bonus funds may be subject to separate terms, where an offer is available.

Where a clear error appears in odds, prices, game information, settlement information or another betting detail, Highway Casino may correct or void the affected transaction where permitted by law and the applicable terms. A technical error may include an obvious pricing mistake, duplicated bet, incorrect result or system malfunction. The affected account holder may be notified where appropriate.

You are responsible for checking that a bet has been accepted and for retaining relevant transaction information. If your connection fails or a page does not load, do not assume that a bet was placed or cancelled. Check your account history or bet slip before attempting the transaction again, as repeated attempts could result in more than one accepted bet.

Highway Casino supports safer gambling. You can choose to set personal limits, take a break, restrict access or close your account where those tools are available. You should consider your budget and time before you play, decide how much you can afford to lose and avoid chasing losses. Never gamble while under the influence of alcohol or other substances, and never borrow money to gamble.

You may request help with account restrictions or responsible gambling measures through the available support process. Some restrictions may take effect immediately, while others may require processing. You should not create a new account or use another person's account to avoid a restriction. Information about independent gambling support services may also be available on the website.

If you have a betting query

1. Review the bet slip, account history and product-specific rules.
2. Note the relevant transaction or bet reference, date and nature of the issue.
3. Raise the query through the available customer support process as soon as possible.
4. Provide information needed to investigate the issue, without sharing your password.
5. Allow reasonable time for system records, results and account information to be checked.

If you believe a bet has been accepted incorrectly, settled incorrectly or affected by a technical problem, Highway Casino may investigate the issue using system records, transaction data and the applicable rules. Complaints should include enough information to identify the account and transaction, but you should not send passwords or unnecessary sensitive information.

These rules do not limit any rights you may have under Australian consumer law or other applicable legislation. If any part of these rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. If you are unsure about a rule, do not place the bet until you have obtained clarification through the available support channel.